Ink Jet Printer Cartridge Rip-Off? Brother 3820CN won't print without removing cartridge that still has ink
I was going to write something nice about Brother recently because I continue to find their 3820CN to be an eminently useful machine. It makes good copies and does printing, scanning, and faxing over my home network. It has a very reliable paper feed which is unusual at this price point. Furthermore, Brother recently repaired my 3820CN free of charge even though it was, strictly speaking, out of warranty. However, something happened today that needs to be addressed.
The control panel told me the Cyan cartridge was empty (the printer has cartridges for Black, Cyan, Magenta, and Yellow). I took the Cyan cartridge out and found it was not empty. I put it back in but could not get the machine to accept that there was still ink to be used up. This means I paid for ink that was not used. Furthermore, when any one of the four cartridges is empty the 3820CN will not print. It won't even print in black, as far as I can tell, if a color cartridge is reported to be empty. This means faxing is impaired because the fax confirmation will not print (even though it is a black and white document).
Now, I am not accusing Brother of anything, not yet. I am prepared to think this was an isolated incident, not a devious corporate plot to sell more ink. I have used Brother printers since 1982 (yep, way back in the good ole daisy wheel days). I will hold off any sort of judgment until I get a response to the letter I am sending them. But I am blogging what happened in case anyone else has had the same problem. Please let me know.
Meanwhile I am sending the 'not empty' cartridge to Brother to ask for a refund. And I will update this post with some pictures as soon as I can.